Cancellation Policy

Please plan for and consider sending a substitute person if you are unable to attend the course for any reason. There are no charges payable for a substitution. However, you must officially notify us in advance. Please note that no refund will be made, and no substitution will be accepted after we have emailed our proprietary course material to an attendee.

-C$50.00 will be deducted as admin charges for a confirmed seat cancelled/date changed when notice is received more than 15 business days before the course date (excluding the course date).

-50% of the paid amount will be deducted if a confirmed seat is cancelled or the date is changed when notice is received less than 15 business days before the course date (excluding the course date) but more than 7 business days before the course date (excluding the course date).

-100% of the paid amount will be deducted if a confirmed seat is cancelled or the date is changed when notice is received less than 7 business days before the course date (excluding the course date).

-An attendee not present for the course will lose the entire amount paid.

–Please note that no refund will be made, and no substitution will be accepted after we have emailed our proprietary course material to an attendee.