Frequently Asked Questions
We Make OnLine Training as Good as In-Person Training
What format do you deliver courses in?
You can take all our courses online from your home or workplace. If your organization has a bunch of employees to be trained, we can deliver the training in-person at your office in Canada. Our online training is as good as in-person training. It is interactive and delivered by a Microsoft Certified Trainer and other experienced instructors. We do not train using pre-recorded videos.
I am an Excel user and not sure if I should take the Beginner or Intermediate Level?
To do Excel Intermediate directly, one must have experience with Excel using basic formulas, functions, and absolute and relative cell references. Simple data entry experience may not be enough. Some participants without this experience may find Intermediate Level a bit steep. Accordingly, take the level you will feel comfortable with. Most people with only data entry experience benefit by taking both Beginner and Intermediate Levels.
How much are your course fees?
Different courses and levels have different prices. All our courses on this website have their prices displayed next to the respective course icons. All prices are in Canadian dollars before tax. Taxes are added in the shopping cart.
When is your next “XYZ” course?
When you click on a course of interest, you will be taken to the product page for that course. A drop-down next to the course price will display all the available dates. There are separate dates for the Pacific and Eastern Time zones.
How long are your courses?
Most courses are one day long (9AM-to-5PM). A few courses are half-a-day long (9AM-to-1PM or 2PM). For the convenience of west coast attendees, we have courses starting at 9AM Pacific Time (Vancouver) and for those on the east coast, 9AM Eastern Time (Toronto).
How do I register for a course?
Please click on the course of your choice. Make further selection regarding the class start time and the course date on the product page and add to the shopping cart. At the checkout, make sure you enter the name of the course attendee, their email address and cellphone number before making the payment.
What is your cancellation or date change policy?
Please click on this link to view our cancellation and date change policy: Our Cancellation Policy
Do you offer private One-on-One training?
No. All our training is delivered in a class setting.
Do you give a course certificate?
Yes, of course, we do.
Do you offer customized courses?
Sure, we do. We are happy to customize a course for a group of employees in your organization. Please send us an email with your specific training needs.
Do students share a computer in the class?
When we deliver onsite training with our mobile computer lab, there is no computer sharing. Each attendee has a separate laptop connected to an external keyboard and an external mouse for speedy work.
What are the prerequisites for taking your courses?
Attendees must have a good work experience with Windows PC. If you are taking a higher-level course, you are expected to have taken the earlier level recently or have work experience with the required skills.
Are your courses slow-paced or fast-paced?
One-day format courses are not slow-paced. They happen to be intensive and medium-to-fast-paced, as a lot of content must be covered in a short time frame. However, our courses come with a course manual and custom-made course files. These are great resources for consolidating and refreshing the classroom learning later.
Do you offer evening or weekend courses?
No, we do not. All our courses are on weekdays. However, you have the choice of taking a course that starts at 9AM Eastern Time (Toronto) or 9AM Pacific Time (Vancouver), if that helps.
I have a MAC. Do you offer training for MAC users?
All our training is delivered on Windows PC platform since most office employees work with Windows PC. Additionally, certain advanced features of Excel are not available on MAC.
In what form do you accept payment?
On our website, our payment processor accepts most major cards and wallets.
We also accept payment via Interac e-Transfer or regular Bank Transfer. Please contact us ahead if you wish to pay via these methods. The cheque option is available for group training only when making a large payment by credit card may not be convenient.